From John Paul G. in Miami Beach, FL
If it were possible to give ten stars, this place would deserve it. A true gem and one I would stay at time and time again, each time I am in Wichita.
First, as of this review, this place is only a few months old after being renovated. The rooms are suite style rooms, resembling a small apartment. Everything within the suites is brand new and no expenses were spared. The furniture, the appliances, the bathroom and the bedding are all amazing. Super comfortable, super clean - immaculate even and super quiet. The rooms are gorgeously decorated and you have the feeling of being in a ski-cabin, particularly with the loft style rooms.
In addition, the staff here are incredibly friendly and go out of their way to accommodate any request. They even provided us with free hockey tickets to a Thunder game that was going on, took us to the arena in the hotel shuttle and then picked us up, all at no cost. The shuttle will also take you to nearby Old Town and many more places you would want go, including the airport.
The hotel also offers a free, made to order breakfast, which includes everything you can imagine. Bacon, sausage, eggs, toast, cereal, oatmeal, fresh fruit, coffee, juices, pastries, biscuits, etc, etc, etc. It is amazing. Additionally, there is a social room which also has a little bar for after 5pm, which is a fully-stocked bar offering food and liquor and beers. A great place to sit and talk over drinks.
A laundry room is also offered free of charge to guests. A small gym is available as well.
This is truly a fantastic hotel. It is impeccable and I could find no fault with it - a rarity when it comes to hotels. In addition, it is extremely inexpensive, and for what you are provided, you would expect to pay three to four times the price. I would recommend this to anyone and will look forward to staying here again. I almost hated to leave it.
From ychu30 in Atlanta, GA
We had a last minute trip to Wichita due to a family emergency. The place completely exceeded any of our expectations. The staff was friendly and helpful. The made to order breakfast was excellent. The rooms were spacious with plenty of amenities. Upon check-in to the room you are greeted with a welcome basket of snacks and a personalized note. The laundry facility is complimentary along with your choice of the Wall St. Journal, USA Today or the local paper. One of the family members we were traveling with is hard to please and even he stated that he got his money worth. Hotel was right off the freeway and convenient to everything. We were extremely pleased and stated if we are visiting Wichita again we are definitely staying at Hotel at Waterwalk.
- Stayed November 2011, traveled with family
From EB85 in Overland Park, KS
Was my first experience here. On a business trip and was referred to the property but will definitely choose in the future. Good location, amazing in room amenities, breakfast buffet had full American including omelets to order, all for an amazing price. In room was a 2 story with a loft bed and bath upstairs. 2 flatscreen TVs, granite tabletops, and clean/modern trim.
Highly recommend.
- Stayed November 2011, traveled on business
From hwilliams37128 in Nashville, TN
I returned to Wichita, KS for the weekend and I'm pleased to say, I have met with professionalism yet again. Absent from Wichita for a while, I decided while working in Dallas, TX to visit some friends in Kansas for the weekend. I called ahead, booked a room, and once again, the staff at Hotel at WaterWalk in Wichita, KS took care of my immediate needs. Nestled downtown in the "thick" of it all, I arrived late Friday and my check in with Jessica was flawless. The last time I was here on business, this time it was pleasure; whatever the occasion, this hotel brand does it right. Their mentality of satisfaction first is an award winning style.
While eating dinner in my hotel on Saturday night, I notice a personal, hand-written card in the complimentary snack basket that read, "Dear Mr. Williams, Welcome back! Enjoy your stay. Please let us know if you need anything! Thanks you, Jessica, Front Desk!"
Life doesn't get much better than that, enough said!!!!
- Stayed November 2011, traveled solo
From Carol H. in Topeka, KS
I took my girls down for YR Event. I had never heard of this hotel. I was a little concerned with it being a name I had not heard of. I have stayed at several different hotels thru out the country and this is one of the top. Excellent service! The staff went above and beyond to make sure we had a pleasant stay. The complimentary breakfast was amazing. The rooms were very roomy and they were close to lots of activity. i would recommend this place to anyone.
Thanks for a GREAT Weekend with my girls!! You Rock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Stayed November 2011, traveled with family
From Dom609 in Santo Domingo, Dominican Republic
I stayed from Nov 7 to 12 in this hotel. My room was 424 and it is very spacious, clean with everything you could possible need with the exception of Safebox. Everything else was exceptional including SERVICE. Girls at front desk are very friendly and customer service oriented. The free hot breakfast is also very nice. Also the shuttle service is very useful and they are always willing to take you anywhere you need.
- Stayed November 2011, traveled on business
From S R in Wichita, KS
Staff was friendly & courteous, they even fulfilled requests outside of their normal services. Rooms were nice, bed was comfy. Only complaint was a noisy a/c fan.
- Stayed November 2011, traveled as a couple
From Halfacat11
We stayed at the Water Walk for 10 days in September. From the moment I called to book our stay we were treated like family. Christine went above and beyond for us, and we were very grateful for her help.
We came to Wichita for a planned adoption, and our agency recommended a number of hotels. Water Walk was by far the best deal. We were offered a fantastic rate, and Christine gave us the bassinet we needed free of charge. Her friendliness and enthusiasm for our adoption was obviously genuine, even over the phone.
Upon our arrival, we noticed not only the promised bassinet, but Christine had stocked our room with diapers, wipes, onesies, washcloths, receiving blankets, and baby toiletries.
Long story short, two days after arriving, we learned that our adoption had fallen through. Then we were offered another adoption scenario shortly afterwards. We checked out...checked back in...told the front desk we had no idea how long we needed to stay...everyone was supportive and gracious throughout.
When we ultimately arrived back at the water walk with our newborn daughter, the staff continued to be accommodating to our needs. One of us showed up at the (free and delicious) breakfast asking to take back enough for two adults and a teenager? No problem. Laundry is free. Wifi is free. The rooms (we stayed in a loft to accommodate us and our teenage daughter) are spacious and nicely remodeled. We had a small issue with a light in one of the bathrooms and it was resolved within minutes after a call to the front desk. After a few days, when we felt comfortable bringing our newborn to breakfast, the hotel staff greeted us like family.
Our time in Wichita was stressful. We went through a failed adoption, a surprise adoption, and the roller coaster of emotions that comes with adoption, a new baby, and being far away from family and friends. The Hotel at Water Walk went out of their way to make us feel at home, yet I'm pretty sure we weren't a special circumstance. I got the impression everyone is made to feel at home there.
I don't know that we will have the opportunity to visit Wichita again anytime soon, but if we do we will stay at the Water Walk. We are thrilled to be home with our baby, but will always have fond memories of our first week with her at the Hotel at Water Walk.
From John W in Fernley, NV USA
Stayed at this Hotel during a work trip at near by Mulvane. Rooms are nice and clean. Great big desk area for working. Internet was fast and reliable (downloaded a 4GB work file with out any problems.
The Kicker: I needed a to notarize and FedEx a document. I asked where I could get this done. They said one of their employees was a notary and would be at work soon. Then I got ambitious and asked if they had a FedEx envelope, and they did. Then I asked where the closest FedEx drop off was. She said... we can take or better yet, we'll call for a pickup for you.
Of course that's a real specific need, but it demonstratest the level of service they give.
- Stayed November 2011, traveled on business
From Linda R in Lincoln, KS
We were very pleased with this hotel. New rooms, King bed, very clean, water and snacks were waiting for us. Shuttle service to the Intrust Bank Arena to and from a concert. Great free breakfast the next morning before we left. The staff was just AWESOME. Very quiet, apartment feeling instead of a hotel room.
- Stayed November 2011, traveled as a couple
From Detabmd
We attended Reba's concert in Wichita and stayed here to avoid the long drive after. We were very pleased with the accommodations and service. Free shuttle service to and from the Intrust Bank Arena. We didn't have to walk in the cold. Free breakfast buffet in the morning too. It is so unlike the free breakfasts in the other hotels. The staff were extremely friendly and jovial. It is better than the Hilton.
- Stayed November 2011, traveled with friends
From Cynthia_Guy in Norman, OK
My husband & I stayed 2 nights while in town for a concert. Wegot a great rate on the King Suite which was a HUGE room with a separate sitting area (2 chairs & 34 inch flat panel TV), full-size fridge & microwave. We were upstairs & but for some children running up & down the stairs the first night, it was quiet. The rooms are accessed from the outside. The complex is set up like apartments. Breakfast buffet with made to order omelette & waffles included. Also, complimentary bottled water & snacks in room upon arrival.
We definitely recommend this hotel for a brief or extended stay!
From Tomeldoradoks in Eldorado, KS
Our church had a couple's retreat at Hotel at Waterwalk in Wichita. This was our first time at this hotel. The staff were extremely accomodating and the rooms were fantastic. Nice size rooms and kept in excellent shape. The breakfast was one of the best I have had at a hotel. I would recommend this hotel to everyone and will be looking forward to being there when the next opportunity arises. Thank you Hotel at Waterwalk staff you were very friendly and helpful.
- Stayed in November 2011, traveled as a couple
From rstewart19 in Augusta, KS
This is one of the best Hotels my husband and I have stayed at in years. The rooms are so roomy, clean, and comfortable. The beds were very comfortable. The room we stayed in had a mini kitchen, living area, and a walk in closet!! The staff was so friendly and seemed genuinley happy to be at work. Our room even had a fireplace to enjoy!! Already working on sitter arrangments so we can come back!!
- Stayed in October 2011, traveled as a couple
From Manchu_Medic in Denver, CO
I am in Witchita on business from out of state. This is a very nice hotel and the staff is exceptional. The room is very nice with plenty of space and also includes a full size refrigerator. The fitness center and complentary laundry facility are a definite plus. The breakfast is great. I will definetly stay here again!
- Stayed October 2011, traveled on business
From Carly T in Dodge City, KS
Our stay was very nice. The beds are very comfortable and everything is always clean. The staff is very friendly and helpful
- Stayed October 2011, traveled as a couple
From OSUmel in Stillwater, OK
We were in Wichita for the Prairie Fire Marathon and decided to give the Hotel at WaterWalk a try; I am so glad we did! We had the loft suite and it was perfect for our family of four. We were surprised to walk in and see a basket full of goodies just for us. What a nice way to start our stay! The weather was rainy so the DVD player in the room was a godsend. Our kids watched movies and ate popcorn all night. The rooms were super clean and the beds were comfy. As great as the rooms are, it was the breakfast that blew us away! I was expecting the run of the mill hotel breakfast...it is anything but that. Huge selection of fresh and appetizing food. The chef was so friendly. I think she might have made me a steak if I asked for it!! The entire staff was friendly and welcoming. The only problem with our stay was that it was too short! We look forward to staying there again for next years race.
- Stayed in October 2011, traveled with family
From Lilliansue
Our son is attending a nearby college and this has become our home away from home during our visits to town. Everyone who works there is wonderful. The service is just so personal and welcoming. Upon arrival there is a hand written note welcoming us back to town with a basket full of snacks. They even placed a personal phone call to see what kind of smacks I prefer. The rooms are very clean and really spacious. The beds are extremely comfortable. We sleep great every time. The breakfast that is included with the stay is amazing. The chef is so friendly and will make you the best omelette you've ever had. I won't stay any place else in Wichita.
From Thomas N in Monongahela, PA
My wife and I stayed at the Hotel at Waterwalk for a month as we had business in Wichita and we can't offer enough praise for the hotel. Their service, hospitality, and the excellent full-free breakfast was spectacular.
- Stayed September 2011, traveled on business
From bas86
Use the Hotel at Waterwalk for all our put of town travelers. Everyone in the staff is very friendly and helpful. They make everyone feel at home. The new renovations are wonderful also!
From Merrilee H
The staff, the breakfasts, and the cleanliness at the WaterWalk makes for money well spent. One of our members was ill and the staff ran errands for her without charge which allowed the rest of us to go on to the Walnut Valley Festival in Winfield. The rooms and the grounds are immaculate. The breakfasts worth getting up. Wall St. Journals and daily paper available. I have never stay anywhere with a more genuinely friendly, helpful staff. Thank you,
- Stayed September 2011, traveled with friends
From Bryan C in Wichita, KS
I live in Wichita but needed a place for 12 guys to get together to have a fantasy football draft. Most of the guys were from out of town so they needed a place for the night and this place was perfect. A loft suite has a king bed upostairs, queen bed on main floor and a fold out couch in the living room. The place was more than big enough for all of us and was nice to have a kitchen for the food and drink. The newly remodeled rooms look great and the staff was very nice to talk to. The hotel is 5 minutes from Old Town and its centrally located where your only 15 minutes from anywhere in Wichita. From the room, the staff, the pool, the bar and free breakfast this is the BEST place to stay in Wichita hands down. Out of the 12 of us nobody had a bad thing to about the place and we will be back again next year for sure!!!!
From Christopher C in Dodge City, KS
First of all, the room was fantastic, great open spaces and wonderful atmosphere. Rooms were reasonably priced for the amount of room available. Hotel was easy to find and close to downtown. I usually travel to Wichita once a month, and I will make sure I stay here each and every time from now on. This is a must stay location if you are staying in Wichita!
From Fred R in Lee's Summit
I could not have been more pleased with the facility and staff. I stayed for four nights and everything was about perfect. Great room with all the amenities, great staff on hand at all times, great exersise room open 24 hours, wonderful breakfast with an option of made to order omlets and waffles as well as the fresh fruits, hot and cold cereals, eggs, biscuts, breakfast meats, cheese, muffins, and more - yum, yum, yum!
Evening social gathering area with bar every evening and food on Wednesday evenings. Free laundramat. Outside pool metciulously maintained - just a great place to stay convenient to Downtown Wichita.
I shall return!
From iguanagal in Omaha, NE
I recently stayed at the Hotel at Waterwalk for a business trip. The room was awesome. It had a huge walk-in closet, nice bed, living room area and a kitchenette. It had a nice contemporary and cozy feel to it. The gym was small but suited my needs with 5 different pieces of cardio equipment. The complimentary breakfast each morning was top notch. Each employee that I encountered was friendly and pleasant. The hotel was conveniently located near major streets.
From anthony r in Melbourne, Australia
During my 3 1/2 week stay at the Hotel at waterwalk i felt like i was at a home away from home! The management & staff were so genuinely friendly, helpfull & courtious. the rooms are spacious & clean & are cleaned every day. The gardens are magnificently groomed with a nice pool. The location of the hotel is central to everything. I have stayed in 4 & 5 star hotels all around the world & this is "The" hotel i have felt the most at home & most welcome at. The complimentary breakfast is quality! The social activities that the staff organise in the bar most nights are fun & great way to meet new people, especially since i was traveling alone. Thank you for making my stay an unforgetable experience. From an aussie a long way from home :)
From Oaktown70 in Webb City, MO
This hotel has a new staff, is fully remodeled, and displays a genuine commitment to WOW their guests. They are re-writing the history of this property by treating every customer with an "above and beyond" experience. This is a great time to stay here and a great example of how to use true customer focus to build a base of repeat customers. What an exciting time to visit this hotel and see this commitment to excellence in action! Thanks to the Hotel at Waterwalk, for making our time in Wichita go from good to great!
From Tracey362 in Parkville, MO
There is just no way to describe our visit to the Hotel at WaterWalk other than outstanding! We had 4 lofts for family as we were attending our sons wedding in Wichita. Every room was liking walking into our own homes.
The staff were amazing! From the minute we got there until we left (and there were 16 of us) - they asked us about our When we returned each night we ended our evenings gathering in the bar and had wonderful conversations in a quaint setting visiting with other guests.
The continental breakfast was like no other I have seen or heard of as well. Anything and everything you could possibly be looking for was available.
For us the real topper was we accidentally left a tuxedo in one of the closet and didn't realize it until we were back home. We called in a panic and the staff not only remembered us but had the tux and without hesitation offered to return it for us as well. Definitely a 5 star hotel and you all need to be commended on everything you do!! We will be back again!!!
From tonydonna84 in Hamburg, NY
My husband and our 2 adult daughters were in town for a wedding and stayed here for 2 nights. We were absolutely blown away by the accomodations and the staff. Our suite had 2 levels (the upper was a loft that overlooked the downstairs). There were 2 full bathrooms. The place was immaculate, beds very comfortable, and plenty of room to entertain other relatives saying in same hotel. Each small building housed 2-4 rooms/suites. There are several buildings in the complex. It's a great place to stay for a family reunion. We were across from the pool which is more than adequate in size and very clean. Our first day there we found a basket of snacks and water bottles waiting for us as a thank you for our staying there. The desk staff were always very cordial and helpful. The dining room staff were so friendly and accomodating. We thoroughly enjoyed the karaoke in the bar as well. We honestly could not think of a single thing that needed improving. We wished we could stay longer and will definitely stay here if we ever visit Wichita again!
From Jerrianne J in Dallas, TX
The management at this Hotel is the best I have ever encountered and I travel a lot. It didn't matter what we needed, they took care of it. They really cared about us as individuals and I recommend it highly!!
From hwilliams37128 in Nashville, TN
I have been in town for 8 weeks and spent the first 2 weeks at another property. I changed hotels and came to the Hotel at WaterWalk when I found out how good they treat their guest. They practically know all of us business travelers by name and take care of any request I may have. The environment here is family like and you are not often reminded that you are just in town on business. Nice bar setting, free full service hot breakfast with made to order omelets. For the price, this hotel is a dream setting.
From aviElpaso in Elpaso, TX
We knew we were getting a 2 bedroom suite. Pleasantly surprised when there was half kitchen, dining room table,2 bathrooms, & a 2 bedroom loft. Very clean and friendly service. One of the best breakfast I've had at a hotel. Enjoyed my stay.
From macjackson in Wichita, KS
This hotel has changed owners and is going through a re-model. The newly re-modeled photos are shown and labeled "NEW". Our air conditioner went out in our house on a Friday after 5 and we couldn't get anyone out until Monday. We have five kids plus an extra two that weekend and needed somewhere that would accomadate us all. The staff was very helpful, we choose a loft suite, queen bed down and King up. We brought along two queen size blow-up mattresses and had plenty of room for everyone. We enjoyed the pool, and the wonderful BBQ area. The new rooms don't have a stove but they do have a microwave and full-size fridge. House keeping was provided on a daily basis, breakfast and free internet is also a plus. Another added benefit was the free laundry! Would definitly recommend the Waterwalk to anyone!!
From rdgm20 in Leoti, KS
It has been nearly a year since my family and I stayed at the Cambridge Suites. We rent the loft when we visit. I thought of my stay as mediocre at best. I had no strong opinions of the hotel. It was old, the roof leaked, and was in significant need of repair. However, this visit was entirely different. My wife and I recently visited the newly renovated hotel under its new name Hotel at Waterwalk without realizing it had even undergone a transformation. Much to my revelation, it has vastly improved upon our last visit. The rooms have been completely restructured. The box televisions have been replaced with flat screens, the kitchenettes have been remodeled, the lighting is much more efficient, the pull out bed has been removed down stairs and replaced with larger bed that is more comfortable, the heating/cooling units have been replaced, and the list continues. Breakfast is now cooked to order with omelets, waffles, and so forth. There menu has expanded considerably. The hotel has a pool, laundry facility where the washers are free, free high speed internet, and a gym. The service is outstanding and there is a number of staff willing to assist any complaints or issues. I had an issue with my hot water heater because I was the first person to rent the room after the renovations. The professionals at the hotel had it operational in less than twenty minutes. They are polite, professional, respectful, and highly motivated. The quality of service was superior. The hotel is very spacious and comfortable. Ignore any past perspective an individual may have had of this hotel. This hotel is extraordinary. It gives one the feeling of home.
