COVID-19 Update: March 13, 2020
The safety and wellbeing of our guests is a top priority for Hotel at WaterWalk.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests such as yourself.
At Hotel at WaterWalk, we care for people so they can be their best – and in response to the dynamic coronavirus (COVID-19) situation, we would like to share actions Hotel at WaterWalk is taking to allow for more flexibility regarding your upcoming travel.
Waiving Change and Cancellation Fees
We are temporarily adjusting our policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time:
Existing reservations for upcoming travel between March 14 and April 30, 2020:
All existing reservations made before March 13, 2020 that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge.
New reservations for any future travel:
Any reservation you make between March 13, 2020, and April 30, 2020 – for any future arrival date – can be changed or cancelled at no charge.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
Confident in our care
Providing safe and clean environments for our guests and colleagues is always a top priority for Hotel at WaterWalk – even more so today. We remain committed to upholding the highest standards of cleanliness, and want you to feel at ease when you visit Hotel at WaterWalk, knowing you’ll experience the quality you expect.
The below precautionary and response measures are helping us continue to provide a safe and clean environment:
- Comprehensive COVID-19 guidance is in place at Hotel at WaterWalk, detailing how to protect against transmission of the virus (including implementing hand sanitizer stations and frequent cleaning of high-touch areas), and procedures in case there is a suspected or confirmed case among our guests or colleagues
- Cross-functional, global response teams, including infectious diseases and occupational health experts, provide guidance to our hotels and help address specific needs and situations when needed
We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.
Hotel at WaterWalk continues to welcome business and leisure travelers with our established operational excellence and commitment to care.
Hotel at WaterWalk thanks you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you to our hotel soon.